Refund policy

Returns and Refunds Policy

Hens Teeth Tattoo Supply
Effective Date: 06/10/2025

1. Overview

This Returns and Refunds Policy outlines your rights and our obligations when you purchase products from Hens Teeth Tattoo Supply in Western Australia.

We aim to comply with the Australian Consumer Law, which provides guarantees on consumer goods and services, including your rights to refunds, repairs, or replacements if products are faulty, not as described, or unfit for purpose.

2. Change of Mind Returns

Due to the nature of our products (tattoo needles, cartridges, and sterile equipment), for hygiene and safety reasons, we cannot accept returns or exchanges on any opened, used, or sterilized products.

If you change your mind and wish to return unopened, unused products, you may do so within 14 calendar days of receiving your order.

  • The products must be in original, resalable condition and packaging.

  • You are responsible for paying the return shipping costs.

  • Refunds will be processed once we receive and inspect the returned items.

3. Faulty, Damaged, or Incorrect Products

If a product you receive is faulty, damaged during shipping, or incorrect, please contact us within 7 calendar days of delivery at hensteethtattoosupply@gmail.com with photos and your order details.

In such cases, we will:

  • Arrange a replacement or repair where reasonable; or

  • Provide a full refund if replacement or repair is not possible.

Return shipping costs for faulty or incorrect items will be covered by Hens Teeth Tattoo Supply.

4. Australian Consumer Law Guarantees

Under the Australian Consumer Law, certain guarantees apply automatically and cannot be excluded, including that products must be of acceptable quality, fit for purpose, and match descriptions.

If you believe your product has a major failure (e.g., unsafe to use or not fit for intended purpose), you may be entitled to a refund, replacement, or compensation regardless of our returns policy.

5. How to Return an Item

To initiate a return or report a fault, please contact us at hensteethtattoosupply@gmail.com with your order number and details of the issue.

We recommend using a tracked shipping method to return items, as we are not responsible for lost returns.

6. Refund Processing

Approved refunds will be credited to the original payment method within 7 business days after we receive and inspect the returned goods.

7. Contact Information

For questions or to initiate a return, contact:
Email: hensteethtattoosupply@gmail.com

8. Additional Notes

  • We reserve the right to refuse returns that do not comply with this policy.

  • This policy does not limit your rights under Australian Consumer Law.